After the player’s communication with the casino and our intervention, the casino had reassessed the situation and the player had been able jest to withdraw his winnings. However, he had only been able owo withdraw a part of his total winnings due jest to the casino’s maximum withdrawal zakres for no-deposit bonuses. Despite his dissatisfaction with the casino’s policies, we considered the complaint resolved as the player had confirmed receiving the funds. The player from Australia had experienced difficulties verifying her account. She initially contacted the przez internet casino in September of the year before owo verify her proof of age, as she did not have a license. Despite our team’s efforts to communicate with the casino and resolve the issue, the casino had failed owo cooperate.

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The player had claimed that he did not exceed the maximum bet limit while the bonus państwa active. However, the Complaints Team had found four bets that breached the casino’s terms in the player’s betting history. The casino had been asked owo provide further information regarding these bets, but they had not responded. The player państwa asked owo obtain the full history from the casino so that the situation could be further investigated. The player from Greece had requested a withdrawal prior to submitting this complaint. The Complaints Team had advised the player that withdrawals might take some time owo process and suggested waiting for at least 14 days before submitting a complaint.

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However, the Complaints Team had advised him to wait for at least czternaście days after requesting the withdrawal, as it państwa usual for withdrawals to take some time to process. This delay could have been due jest to unfinished KYC verification or a high volume of withdrawal requests. The player from Georgia had reported an issue with a withdrawal request and an unexpected account closure.

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